Refund policy

We have a 30-day return policy (with the exception of underwear and socks), which means you have 30 days after receiving your item to request a return. Levee + Lowe does not accept "change-of-mind" returns. Returns after the 30-day period will not be accepted.

Definitions:

  • Refund - if product returned is in a new, unused and resaleable condition
  • Exchange - if product returned has been lightly sampled, opened or unwrapped

To be eligible for a return/refund or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@leveeandlowe.com. Items sent back to us without first requesting a return will not be accepted. If your return is accepted and you need to return your product, please review the information below.
• Returns must be made within 30 days of receiving your item to be eligible for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund original shipping costs with the return.
• Please note on the front side of your receipt or packing slip the reason for your return.
• Please mail your leveeandlowe.com return to:
            Levee + Lowe
            Attn: Returns/Exchanges Dept
            PO Box 849
            South Fremantle, 6162 WA, Australia


• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damages and Issues Policy).
• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.
• All returns will be credited to the original credit card used at the time of purchase.
• Returns will be processed within 1-2 weeks of our office receiving your item.
• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.

You can always contact us for any return question at admin@leveeandlowe.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Items will not be replaced after 30 days of receipt date. 


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Consumer Guarantees

Our products come with the consumer guarantees found in the Australian Consumer Law which cannot be excluded, including guarantees that the products will be of acceptable quality. In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide you with a refund or exchange based on the below:

  • If we consider that the product has a major failure under the Australian Consumer Law (eg. the product is unsafe, does not fit the description or is not fit for purpose), you can return it and receive your choice of a refund or an exchange.
  • If we consider that the product has a minor failure under the Australian Consumer Law (eg. the product's packaging is cracked but does not affect the safety or use of the product), we will provide you with our choice of a refund or exchange.

Where a product is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and Levee + Lowe may choose not to provide a refund, exchange or repair (if applicable).